General enquiries
For general enquiries, please contact HSBC Global Asset Management customer services.
Floor 20, HSBC Tower, Downtown Dubai
PO Box 66, Dubai, United Arab Emirates
Invest via HSBC Bank
If you are an existing HSBC Bank customer, click here for information on how to invest.
To buy or sell funds online, visit HSBC website.
Customer feedback and complaints
Tel: +971 (0)4 423 5031*
Email: am.mena.client.services@hsbc.com
We value your feedback in order to enhance the quality of our services.
Upon receiving the feedback/compliant (on a business day), we will acknowledge receipt of your concerns verbally or in writing within 2 business days. A verbal or written reply will be provided to you advising of any progress/ results within 7 business days. Upon completion of the investigation, a written communication will be sent to you. The final response will be issued within 2 months.
Remarks: the actual handling time may vary depending on the case’s complexity or other factors, but we will keep you posted of any further progress/ result and do our best to reply to you within 30 days.
* To help us continually improve our services and in the interest of security, we may monitor and/or record your communications with us.
